At the Big Truths, we are always trying to dig deep to discover the hidden gems of what makes good business good, and bad business bad. We have brought you a diamond today. Bret Eldridge, Director of National Accounts for Hoshizaki America, a leading commercial ice machine manufacturer, shares his thoughts with Joe and Travis about how his 25+ years at Chick-fil-A shaped him, his philosophies, and more. Joe having spent 15 years with Chick-fil-A teams up with Bret on their deep infusion of Chick-fil-A culture as they unpack the significance of those learnings on small business.